FREQUENTLY ASKED QUESTIONS

We're here to help!

for all questions about orders, shipping, returns, exchanges, and issues, please refer to the following:

MATERIALS

For metal: Almost all of our jewelry is made from the metal surgical stainless steel. It's hypoallergenic (allergy-friendly), waterproof, tarnish-proof, scratch-resistant, eco-friendly, and 100% recyclable!

For plating: Our jewelry uses 18k PVD gold plating and 18k PVD rose gold plating. Although it is called plating, PVD plating is much stronger than typical plating. It is not only 10x thicker than standard plating but is also fully waterproof & tarnish-proof!

For stones and pearls: You can check the materials used in the product you are looking at in the product description. All of our stones are AAA grade cubic zirconia and while some of our pearls are still imitation pearl we are slowly switching everything over to genuine freshwater pearls! Be sure to double check the product description to see which it is!

For ear cuffs: All of our ear cuffs are made of 925 sterling silver. This is an intentional choice in order to keep the ear cuffs as comfortable as possible by using a softer metal that can be bent and adjusted as needed! Sterling silver does not have the same waterproof properties as stainless steel, but can be cleaned with silver cleaner.

No, not even slightly!! All our pieces are waterproof, tarnish-free, rust-free, and will never turn your skin green. Shower with them, swim with them, and use your favorite perfumes, moisturizers, and sunscreens without worry :)

Yes, you've found the right brand! you found the right brand. All of our pieces are hypoallergenic and nickel-free, lead-free, cadmium-free, cobalt-free, and chromium-free, making them ultra-gentle on sensitive skin :)

For more details on our allergy-friendly earrings specifically, please scroll down our FAQ to our pierced and clip-on earring sections respectively as each has an answer about that!

Yes, you've found the right brand! you found the right brand. All of our pieces are hypoallergenic and nickel-free, lead-free, cadmium-free, cobalt-free, and chromium-free, making them ultra-gentle on sensitive skin.

For more details on our allergy-friendly earrings specifically, please scroll down our FAQ to our pierced and clip-on earring sections respectively as each has an answer about that!

Yes!! All our pieces are waterproof, tarnish-free, rust-free, and will never ever turn your skin green. Shower with them, swim with them, and use your favorite perfumes, moisturizers, and sunscreens without worry :)

No! Almost all of our jewelry is made from the metal surgical stainless steel. It's scratch-resistant and highly durable, making it extremely hard to deform.

Almost all our earrings, necklaces, and rings are fully water-proof, tarnish-proof, scratch-resistant, and rust-free. Yes, even to stuff like skincare, sunblock, hand sanitizer, setting sprays, and more!

So the best way to care for your jewelry is to not worry about it! We made jewelry as care-free as you, so go take that shower or swim without worrying about your pieces losing their shine.

Ear Cuffs: In order to be adjustable for maximum comfort, our ear cuffs are intentionally made with 925 sterling silver as a base metal and are therefore unlike our other jewelry in the fact that they are not fully waterproof. Although they are water-resistant, we recommend keeping them dry to best preserve their shine. That means removing your ear cuffs before showering, swimming, and exercise is best for avoiding damage. Unlike our other jewelry, our ear cuffs are not chemical-proof so please keep them away from your skincare, makeup, and perfumes as well. For our silver color ear cuffs, these can be cleaned with silver cleaner if they tarnish.

Clips for our clip-on earrings: Please handle your clips with care. They are made from a flexible resin plastic and can deform or snap if they are not handled with care when bending them, putting them on, or from accidents such as dropping them. We cannot cover accidental breakage of clips from misusage. If one of your clips breaks from misusage, please reach out to us at shopatrenda@gmail.com and we will help set up a single replacement clip-on earring purchase for you.

Yes! A majority of our jewelry is made in all 3 metal colors: gold, silver, and rose gold. Although gold is the default picture on our site, you can still shop by metal color and see the respective pictures for that color by using either the color filter on our site or alternatively by searching our site for the color you want!

Almost all of our jewelry, regardless of metal color, is hypoallergenic, waterproof, and tarnish-proof!

We aim to expand our metal color selection to all 3 colors for popular styles in the future if it is not already available in all 3. Please let us know if there is something you want to see in a certain metal color in the future by contacting us through email at shopatrenda@gmail.com or direct messaging our instagram at @shopatrenda. We really appreciate your input in helping us create new styles and colors in the future!

Nope! Unlike traditional plating, our plating is about 10x thicker and done using a PVD process. This process makes the plating of our pieces highly durable, and therefore they can withstand water, sweat, chlorine, soaps, lotions, sunblock, moisturizer, perfume, setting spray, and more! So you can go about your day without worrying :)

We do not currently make anything in mixed metal colors but we would love to in the future if that is what you would like to see!

So far, half of our customers that we polled about this said that they would wear jewelry with mixed metals, and a large majority voted for gold and silver as the mixed metal colors that they would wear. However, a notable amount also voted for a gold and rose gold mix in addition to a silver and rose gold mix!

So although we don't currently have any mixed metal jewelry, we will probably be making some soon! To know exactly when it comes out, follow our instagram @shopatrenda since we announce all of our new product drops in advance there first! You can also sign up for our email list at the bottom of our site if you haven't already as we always send an email when new products come out and we never send spam!

Please feel free to email us at shopatrenda@gmail.com or direct message us at @shopatrenda on Instagram and let us know if you would like to see mixed metals as a part of our product lineup in the future! We really appreciate your input in helping us create new styles and colors in the future!

Yes, some are! We are slowly switching our products with pearl details from imitation pearls to genuine freshwater pearls. Please see the product description for the respective product as it will list what type of pearl is used. Please note that the genuine pearls may vary slightly in both size and shape due to their nature.

All of our rhinestones are genuine AAA grade cubic zirconia, which is one of the highest quality faux diamond stones on the market and they have a beautiful sparkle to them.

EARRINGS (Pierced & Clip-On)

Yes! All earrings are sold in pairs (2 earrings per pair!). So when purchasing a quantity of 1 earring of a certain style, that is 1 pair of 2 earrings. If you put a quantity of 2 earrings in your cart, that is 2 pairs of earrings for 4 earrings total.

PIERCED EARRINGS

Yes! All of our earrings are available in a hypoallergenic (allergy-friendly!) pierced version (in addition to our comfy clip-on option for unpierced ears!)

Press "pierced" as the version you want before adding to cart!

Yes! As an inclusive brand, it was very important for us to make sure that we make all of our pieces hypoallergenic (allergy-friendly) for sensitive skin, especially our earrings!

Almost all of our earrings are made from 316L surgical stainless steel, which is one of the best metals for very sensitive ears as less than 1% of people with metal allergies are allergic to it!

Surgical stainless steel is lead-free, cadmium-free, cobalt-free, and is considered to be chromium-free and nickel-free as the contents of those metals in 316L surgical stainless steel is so small that it does not trigger chromium or nickel allergies in over 99% of people allergic to chromium or nickel.

However, if you are one of the few people that are unfortunately allergic to even allergy-friendly metals, we thought of you, no worries! All our earrings come in a fully hypoallergenic comfy clip-on version too, which is great for those that are allergic even to hypoallergenic metals.

All of the materials including the metals used are listed in the respective product description. Please note that we do still make a few styles in 925 sterling silver, but we are slowly phasing them out and remaking them in surgical stainless steel in an effort to make our products even more allergy-friendly.

Plating: The plating for the gold and rose gold earrings is PVD plating, which is different from typical plating and is typically considered as hypoallergenic as stainless steel itself!

Reviews: We have many customers with metal allergies that have ordered our pierced earrings before and were happy that they did not hurt their sensitive ears! You can read their reviews here.

Ear cuffs: Although our ear cuffs are all made from 925 sterling silver in order to be adjustable for comfort, they should not cause any allergies for almost everyone with metal allergies (unless you have a contact allergy when touching all metal). This is because almost all earring metal allergies, even more severe ones, are to metal that is going through your ear piercing, while the ear cuffs sit on top of your skin as they are a faux piercing. Since they do not go through a piercing, they do not cause an allergic reaction (unless you cannot touch metal).

Yes! Earring backs come with all of our pierced earrings as they are all stud post style earrings that require backings to wear. We give 2 different pairs of earring backs for free with every purchase of pierced earrings, including:

Traditional earring backings: These are the typical metal butterfly earring backing you would get with any pair of earrings, in matching metals to the earrings you purchased!

Our comfier heart earring backings: These luxury backings are not just adorable, they're also more comfortable! Typically, people tend to find the squishy silicone of these more comfortable than metal pressing into the back of your ear. They are also better at supporting the earring, which can help prevent holes from stretching. This can also help those with stretched holes to achieve a more upright look to their earrings, as if their holes were not stretched! They're definitely worth a try and earring backs are easy to lose, so we thought we'd go the extra mile and give you the extra pair for free! Because you deserve it :)

Both pairs of earring backs are hypoallergenic, water-proof, and tarnish-proof! Our heart backings are fully hypoallergenic as no metal touches the ear! The squishy part is silicone so they are latex-free.

If you lose a backing, email us at shopatrenda@gmail.com and we can help set up a replacement purchase for you! We are working toward having extra backings of both types available as a bulk purchase through our website (since they get lost so easily!), but until then we will be handling replacement purchases through email. Thank you for your patience and stay tuned for that!

Yes! If you lose a backing, email us at shopatrenda@gmail.com and we can help set up a replacement purchase for you for either of our backing types! We are working toward having extra backings of both types available as a bulk purchase through our website (since they get lost so easily!), but until then we will be handling replacement purchases through email. Thank you for your patience and stay tuned for that!

Yes! We are so sorry to hear that you lost one of your earrings. Please email us at shopatrenda@gmail.com with your order number and the style of the earrings so we can help set up a single replacement earring purchase for you!

CLIP-ON EARRINGS

Yes! In fact, we're known for it! All of our earrings are available in a super comfortable clip-on version in addition to our hypoallergenic traditional pierced version for all earring styles.

Press "clip-on" as the version you want before adding to cart!

Yes! Our clip-on earrings are 100% hypoallergenic as no metal touches the ear! The clips are made from a high-quality flexible plastic resin, meaning the clips are latex-free and silicone-free as well.

The metal on the clip-on earrings (as well as our pierced earrings) is also hypoallergenic! Almost all of our earrings are made from hypoallergenic 316L surgical stainless steel, which less than 1% of the population with metal allergies is allergic to!

No! They are super comfortable and can be worn all day without pain. They adjust automatically to your specific ear size for the comfiest fit (no squeezing or pinching!).

We're actually known for making comfortable clip-on earrings that don't hurt! As people without ear piercings, lot of our team members were wearing painful clip-on earrings for the longest time. We set out on a mission to make the comfiest clip-on earrings of all time - truly! You haven't tried pain-free clip-on earrings until you've tried ours, and we're so excited for you to experience our beautiful modern clip-on earrings that don't pinch.

We currently have over 200 five star reviews on our site just for our comfy clip-on earrings! You can read them here!

No piercings are necessary to wear our clip-on earrings! The clip is flexible and can be slid up on to the ear from the bottom. Alternatively, you can gently pull the back of the clip open to clip them on.

Currently you can find tutorial videos on our social media (instagram and tiktok), but we will be bringing tutorial videos to the site as soon as we can!

Our clip-on ear cuffs work a little differently, being made from adjustable metal they simply bend open, you slide them on the ear where you want, and then gently squeeze closed to secure!

As an inclusive brand, yes we can definitely do that for you! First, make sure that both the pierced version and the clip-on version of the styles you are purchasing are available. Then, add either version (pierced or clip-on) to your cart. In your cart, leave us a note in the message box with your order letting us know that your pairs should be for one pierced earring and one clip-on earring.

If you only want certain pairs to be one pierced earring and one clip-on earring, make sure to tell us which pairs should be that way in your note!

You should be able to see the note in your order confirmation, but you can always email us at shopatrenda@gmail.com or dm us at @shopatrenda on instagram if you want us to double check to confirm that we got your request!

Yes! They are designed to not only stay pain-free for all day wear, but also comfortable enough for all day wear!

We have many customers that wear these to work all day every day, have never had an issue, and have done this for almost a year at this point! Some of our favorite reviews about their staying power include one of our customers running through the streets of New York City to a job interview while talking on the phone and being surprised that they stayed on, as well as a customer that jumped and danced her heart out at The Eras Tour and still found her clip-on earrings on her ears at the end of the night.

You can read more of our over 200 five star reviews for our clip-on earrings alone here, many of which mention their staying power!

They are designed to only come off when pulling down on them in order to remove them. However, if a lot of long hair gets caught in the clip and then is forcibly pushed back while still caught in the clip, this can simulate the "pulling down" motion that is designed to take them off. Please be careful if hair gets caught in them, be sure to remove it gently and without excessive force.

Many of our team has thin earlobes and we considered thin earlobes greatly when designing these earrings. We have many happy customers with thin earlobes that love our clip-on earrings, and you can read their reviews here. However, please note that everyone has a different ear size and shape. Although we have tried our best to make sure that our earrings work for everyone, it is possible that they may not work as well for someone with a very unique ear shape. If you are having a rare issue with the earrings staying on, please contact us at shopatrenda@gmail.com so that we can further investigate what is going wrong!

Yes! Many of our team has thin earlobes and we considered thin earlobes greatly when designing these earrings. We have many happy customers with thin earlobes that love our clip-on earrings, and you can read their reviews here.

They are designed to not only stay pain-free for all day wear, but also comfortable enough for all day wear!

We have many customers that wear these to work all day every day, have never had an issue, and have done this for almost a year at this point! Some of our favorite reviews about their staying power include one of our customers running through the streets of New York City to a job interview while talking on the phone and being surprised that they stayed on, as well as a customer that jumped and danced her heart out at The Eras Tour and still found her clip-on earrings on her ears at the end of the night.

You can read more of our over 200 five star reviews for our clip-on earrings alone here, many of which mention their staying power!

They are designed to only come off when pulling down on them in order to remove them. However, if a lot of long hair gets caught in the clip and then is forcibly pushed back while still caught in the clip, this can simulate the "pulling down" motion that is designed to take them off. Please be careful if hair gets caught in them, be sure to remove it gently and without excessive force.

Please note that everyone has a different ear size and shape. Although we have tried our best to make sure that our earrings work for everyone, it is possible that they may not work as well for someone with a very unique ear shape. If you are having a rare issue with the earrings staying on, please contact us at shopatrenda@gmail.com so that we can further investigate what is going wrong!

No! They are super comfortable and can be worn all day without pain. They adjust automatically to your specific ear size for the comfiest fit (no squeezing or pinching!). We have many customers with thick earlobes that have reviewed our clip-on earrings and find them to be very comfortable and pain-free! You can read their reviews here. If you are a part of the rare few with extremely thick earlobes, it might take a few minutes for the clip to adjust to your specific earlobe size, but it will adjust and be super comfy when it does!

We're actually known for making comfortable clip-on earrings that don't hurt! As people without ear piercings, lot of our team members were wearing painful clip-on earrings for the longest time. We set out on a mission to make the comfiest clip-on earrings of all time - truly! You haven't tried pain-free clip-on earrings until you've tried ours, and we're so excited for you to experience our beautiful modern clip-on earrings that don't pinch.

We currently have over 200 five star reviews on our site just for our comfy clip-on earrings! You can read them here!

Yes (most likely!). A lot of our customers buying clip-on earrings have keloids, and almost all of them have a positive experience. Many of our customers with keloids have found that our clip-on earrings are the only clip-on earrings that they are able to wear as they are so comfortable that they really do not apply any excess pressure to the ear in the way that traditional clip-on earrings do. Many of our over 200 five star reviews for our clip-on earrings mention keloids, and you can read them here.

However, it does depend on the size and sensitivity of your keloids. Although our clip-on earrings are typically extremely comfortable for most people (even those with keloids) and do not feel painful typically, it is possible that they may not work for a rare few with very large and very sensitive keloids.

No! Our clip-on earrings look just like their pierced counterparts. The clip on all of them is small and clear, which makes them look super realistic, especially from far away. We have had many customers tell us that they fooled their friends & family into thinking they got their ears pierced by wearing our clip-on earrings. You can read their reviews and more here!

Yes! Our clip-on earrings are high quality and have been tested thoroughly to ensure that they are durable and can be worn for years. We have many customers that have been wearing our clip-on earrings for over a year now without any issues with the clip, you can read some of their over 200 five star reviews here!

The metal is extremely durable as it is scratch-resistant, water-proof, and tarnish-proof.

Please handle your clips with care. They are made from a flexible resin plastic and if they are not handled with care when bending them, putting them on, or from accidents such as dropping them, the clip may deform or break. We cannot cover accidental breakage of clips from misusage. If one of your clips breaks from misusage, please reach out to us at shopatrenda@gmail.com and we will help set up a single replacement clip-on earring purchase for you.

Yes! Our clip-on earrings are designed for everyone and can be worn whether you have piercings or not. Many people with pierced ears prefer to wear clip-on earrings for a variety of reasons, including but not limited to:

  • Metal allergies, especially to hypoallergenic metals or all metals (if you can wear hypoallergenic metals, all of our pierced earrings are hypoallergenic surgical stainless steel!)
  • You have a piercing or two, but want to see what a few more would look like without getting them
  • Fear of sagging earlobes typically with traditionally heavier earring styles
  • You need earrings that can easily be taken off (working with animals or children, or another reason!)
  • You want to wear big hoops but are worried about your earlobe ripping from getting caught on something
  • … even more reasons!

These are just a few of the reasons why some people with piercings prefer to wear clip-on earrings. We have had many customers with ear piercings purchase and love our clip-on earrings, you can read some of their reviews here!

Our clip-on earrings are for everyone! We make clip-on earrings as our inclusive earring option for those that can't wear pierced earrings. There are many reasons why someone can't get or doesn't have their ears pierced, including but not limited to:

  • severe metal allergies
  • piercings rejecting
  • keloid scarring
  • closed up holes
  • religious reasons
  • skin conditions
  • heart disease
  • autoimmune disease
  • not wanting to have pierced ears
  • not wanting more piercings
  • ...and many more!

Everyone deserves to be able to wear beautiful earrings, even if they can't get their ears pierced or don't want to. That's where our clip-on earrings come in as the solution for wearing earrings without any piercings!

We kept a lot of these issues in mind when we were designing our clip-on earrings, which is why we made sure that they are super comfortable, 100% hypoallergenic, and look just like pierced earrings! As an inclusive brand, it was very important to us to take the extra time, steps, and money necessary to make sure that our earrings were as inclusive as possible so that everyone can wear them!

They are designed to not only stay pain-free for all day wear, but also stay on for all day wear! However, we understand completely the anxiety that someone might feel wearing clip-on earrings for a very special event and have a tip to help put you at ease.

Although many brides have let us know they wore the clip-on earrings by themselves for their entire wedding and they stayed on (and you can read many of their reviews here), we would recommend using a small dab of lash glue on the clip to ensure there are no mishaps during your very special event! This tip was actually given to us from a bride with anxiety. She let us know that she had been wearing our clip-on earrings for months without any issues, but that this helped her to focus on living in the moment instead of worrying about her earrings, and we completely agree with this way of thinking!

No! The clip for our clip-on earrings will not eventually turn yellow or discolor with proper care. Our clips are made of a high quality resin plastic, not silicone, so they will not discolor to yellow.

We have over 200 five star reviews for our clip-on earrings that you can read here from happy customers, many of which have been wearing our clip-on earrings for over a year now! The clips are still clear and we have never had a complaint about discoloration.

Yes! We are so sorry to hear that you lost one of your earrings. Please email us at shopatrenda@gmail.com with your order number and the style of the earrings so we can help set up a single replacement earring purchase for you!

Ear Cuffs

Ear cuffs are clip-on earrings designed for the middle and upper cartilage areas of the ear! No piercings are needed to wear them.

No! No piercings are needed at all to wear any of our ear cuffs. They are clip-on earrings for the middle and upper areas of the ear that slide on to the ear, no piercings necessary!

All of our ear cuffs are adjustable. Gently bend the metal open, slide on your ear in the desired location, and gently squeeze in place to secure.

NO! All of our ear cuffs are fully adjustable in order to maximize comfort. You can bend the ear cuffs to the exact size that you need for your perfect blend of comfortable and secure! Many of our reviews for our ear cuffs mention their comfortability, you can read reviews for our ear cuffs that mention this by navigating here and then clicking into each style of our ear cuffs and scrolling through the reviews.

No! Our ear cuffs are designed to be fully adjustable in order to be both comfortable and secure. To secure your ear cuff, gently squeeze it closed on your ear until it feels secure. Many of our reviews for our ear cuffs mention their security, you can read reviews for our ear cuffs that mention this by navigating here and then clicking into each style of our ear cuffs and scrolling through the reviews.

In order to be adjustable for maximum comfort, our ear cuffs are intentionally made with 925 sterling silver as a base metal and are therefore unlike our other jewelry in the fact that they are not fully waterproof. Although they are water-resistant, we recommend keeping them dry to best preserve their shine. That means removing your ear cuffs before showering, swimming, and exercise is best for avoiding damage. Unlike our other jewelry, our ear cuffs are not chemical-proof so please keep them away from your skincare, makeup, and perfumes as well. For our silver color ear cuffs, these can be cleaned with silver cleaner if they tarnish.

All of our ear cuffs are designed with a location in mind for the faux piercing, which can be found in the respective product description. Many of our ear cuffs can be worn on both the conch (middle) area of the ear in addition to the helix (upper cartilage) area of the ear, although some are designed for just one of those areas or the other, so be sure to check!

Everyone's ear shape is different, so it is possible that you can wear a style of ear cuff in the upper helix area even if it was designed for the conch area if you have the right ear shape. At the same time, it is possible that if you have really thin cartilage, ear cuffs that fit other people in the helix area might only fit you in the conch area. All of our ear cuffs are fully adjustable, so no matter how your ear is shaped you will be able to wear your ear cuffs somewhere from the conch to the cartilage, it may just be slightly higher or lower than the design intended!

Both, it depends on the cuff! Some of the ear cuffs are sold individually while others are sold in matching or mismatching sets of 2 cuffs per set. Please read the respective product description for the ear cuff styles you are interested in and it will let you know which it is!

No. Currently all of our ear cuffs are the faux piercing clip-on version. We may make pierced versions of our ear cuffs in the future if that is what you want. Please let us know if you would like that by emailing us at shopatrenda@gmail.com or direct messaging our instagram at @shopatrenda and let us know that you would like to see them!

Although our ear cuffs are all made from 925 sterling silver in order to be adjustable for comfort, they should not cause any allergies for almost everyone with metal allergies (unless you have a contact allergy when touching all metal). This is because almost all earring metal allergies, even more severe ones, are to metal that is going through your ear piercing, while the ear cuffs sit on top of your skin as they are a faux piercing. Since they do not go through a piercing, they do not cause an allergic reaction (unless you cannot touch metal).

Rings

If you don't know the size of any or all of your fingers and you are ordering other jewelry from us, we will throw in a free ring sizer with your order when you put "ring sizer" in your order note! Otherwise, please refer to our ring size guide here for tips on how to find your size yourself at home!

If you are already placing an order with us, when you are on the cart screen, write "ring sizer" in the message box for your order and we will throw one in for you!

P.S. it's pink!!

We are working to have the ring sizer available to view as a product on our site in the future, so stay tuned for that! We will have a discount code that you can use to still redeem it for free with your purchase of other items from our site.

Currently we make all of our rings in 13 different sizes, from a US size 2 ring through a US size 14 ring! If you live outside the US, please see our size conversion chart to find your size.

With 13 different ring sizes for every ring style we make, from a US size 2 ring through a US size 14 ring, we would really hope that we have your size as we wanted to include as many people as possible. However, we understand that fingers come in all different sizes and we may not currently carry your size! Please reach out to us through email at shopatrenda@gmail.com or direct message us on instagram at @shopatrenda with the ring size that you would like us to add in the future! Your input is very valuable and we really appreciate it!

Yes! Just like almost all of our other pieces, all of our rings are waterproof, tarnish-free, rust-free, and will never ever turn your skin green. Shower with them, swim with them, and use your favorite perfumes, moisturizers, and sunscreens without worry :)

No! Just like almost all of our other pieces, all of our rings are waterproof, tarnish-free, rust-free, and will never ever turn your skin green. Shower with them, swim with them, and use your favorite perfumes, moisturizers, and sunscreens without worry :)

About Us

We are based in the greater New York City area in the United States!

Read more about our story HERE.

Yes! All of our pieces are designed in-house, by us!

Yes! We are woman-owned and ran.

Read more about our story HERE.

Still Have Questions?

We're always here to help! Email us at shopatrenda@gmail.com